We will notify your supplied E-mail address with a confirmation of the order normally immediately after the order is placed. Under normal circumstances the products will be shipped within 5 business days after receipt of the order. Orders are processed Monday though Friday from 8:00 am to 5:00 pm EST. If your order is recieved after 5:00 pm EST on Friday it will be processed on Monday. If this shipping time is extended we will immediately notify you via E-mail to give you a new shipping date.

We have serveral different methods of payment. We currently take Personnel Checks, Bussiness Checks, (see Returned or Insufficient Checks) Money Orders, Certified Bank Checks, Visa, MasterCard, Discover & American Express (see Credit Card Fraud). We will also accept C.O.D. orders. All C.O.D. orders must be paid by either Certified Bank Check or Money Order and will ONLY be shipped by UPS.

Our Cancellation policy is very simple. If this shipping time is extended we will immediately notify you via E-mail to give you a new shipping date. At that time you can either accept the new shipping date or cancel the order. Of course, under normal circumstances you can cancel ALL orders within 24 hours of placement of your order by either phone at (732) 505-9425 or by E-mail to .

There are NO cancellations or returns on special order product, unless the product is damaged or mis-shipped.

The customer has 30 days from the date of delivery of the product to return any wrong items. Product older than 30 days will not be accepted. No product is to be returned without first faxing in a Return Merchandise Request Form. All damaged product MUST be either called in or E-mailed to our department to receive a MRA#, within 7 days of receiving the product. All damaged product WILL be inspected by UPS for the damage. Please don't throw out any of the package box or material as UPS will need to see it. Any items that are returned after 30 days or do not have a MRA# will be charged a 15% restocking fee for all good merchandise, any damaged or non-resellable merchandise will not be given any credit. All merchandise must be returned in the same condition in which it was originally shipped.

The customer pays all shipping and handling fees unless otherwise stated.

Wholesale orders can be drop shipped to your customers (return address on shipping label will be your address). A drop shipping fee of $2.50 per box (up to a 30 pound box) will apply. This will be shown on your receipt that is mailed to you.

We take credit card fraud very serious. Our policy on this is very simple as well. If you fraudulently use a credit card we will not only pursue you to the fullest extent of the law but we will also notify your ISP provider and encourage your ISP to shut you off. Real simple.

The customer agrees that any returned checks, for any reason, will be assessed a $25 return check fee. The entire amount of the check, the $25 fee and any collection fees will be paid for by the customer. If for any reason the account is sent to a collection agency, the customer will be liable for all collection fees incured to collect on his/her account. Until the account is up to date, it will be placed on hold and no other product can be ordered or shipped. All Wholesale accounts will have the above amounts billed to their back up credit card on their account.

We are very sorry to say that if your credit card was not issued from an United States based bank we will not accept your credit card order. If you are outside of the USA you can send an international money order for the full amount and when receipted, we will process your order. Please contact us prior for the shipping charge of your order.

If there are Customs and Duties required to be paid on your order, the customer is fully responsible for these fees.

All of our pricing is in US Dollars. Please understand that all credit card charges applied will be in US Dollars. Also, if you send us an International Money Order, it has to be made out in US Dollars or the order cannot be processed. Any orders paid by International Money Orders will be held for 10 days, due to bank processing.

We guarantee all of our customers that personal information such as Name, Phone Number, Addresses, etc will NEVER leave our offices. We give each an every one of our customers the satisfaction to know that we are not in the LIST SELLING BUSINESS. And that this private information will ALWAYS remain private. And, if you suspect that any of our employees or vendors has sold your name and address you can contact at this E-mail address and we will investigate the allegations fully. We take a serious approach to keeping things private in our business dealings with our customers.

Please send any inquires, requests, or orders to:
Old World Candles
P.O. Box 891
Toms River, NJ 08753

or you can call (732) 505-9425 (WICK)